Completing eLearning Courses

The required eLearning Courses will appear on your MyPass Skills Passport. Simply log on and launch the course.

1. Head to https://passport.mypassglobal.com/login and log in using your MyPass credentials.
   
   
2. On the Home Screen (Dashboard View) you will see all the courses assigned to your profile. Click on a course. This will take you to the eLearning Portal and will automatically load the course for you.
   
   
   
   
3. Once in the eLearning Portal, please launch the course.
   
   
4. Some browsers may block the pop-ups for the course. If this occurs – please select the Launch course option that appears.
   
   
   
   
5. As part of the course, there may be other features that require you to select start or commence thereafter.
   
   
6. Upon completion of the course, your certificates will be automatically posted to your MyPass Skills Passport. This may take a few minutes to appear. You can click the name of the course to see your certificate.
   
   

Troubleshooting

If you're having trouble launching or interacting with a course or if the videos in the course won't load, try the following: 

1. Ensure that third-party cookies are enabled. 
2. Clear your cache and cookies (press CTRL+F5 on Windows or CMD+R on a Mac).
3. Change to a different web browser.
4. Change to a different device.
5. Check that your Flash player is up to date (more information: https://helpx.adobe.com/flash-player.html).
6. Make sure these sites are allowed in your network: clui.com, cloud.scorm.com, wistia.com (contact your organisation's IT team for assistance).
   
   

If you're experiencing a black screen in Google Chrome, try these steps:

1. In Google Chrome, go to Settings.
2. Show Advanced settings.
3. In Privacy and security, click Content Settings.
4. Click Flash and turn on Ask first (recommended).
   
   

If your course still won't load, please contact the MyPass Global support at support@mypassglobal.com.