Completing eLearning Courses

The required eLearning Courses will appear on your MyPass Skills Passport. Simply log on and launch the course.

  1. Head to and log in using your MyPass credentials.
  2. On the Home Screen (Dashboard View) you will see all the courses assigned to your profile. Click on a course. This will take you to the eLearning Portal and will automatically load the course for you.

  3. Once in the eLearning Portal, please launch the course.

  4. Some browsers may block the pop-ups for the course. If this occurs – please select the Launch course option that appears.

  5. As part of the course, there may be other features that require you to select start or commence thereafter.
  6. We strongly suggest not to skip anything, instead read all the information and play each slide or video fully and provide correct answers to all questions for you to proceed to the next slide of the course. 
    Note: Don't leave the course idle for a long time - it will get timed out.
  7. Click the Next button to proceed to the next slide and make sure to click Save & Exit after completing the course. Clicking the Save & Exit will also save the progress of the eLearning course.

  8. Upon completion of the course, your certificates will be automatically posted to your MyPass Skills Passport. This may take a few minutes to appear. You can click the name of the course to see your certificate.


If you're having trouble launching or interacting with a course or if the videos in the course won't load, try the following: 

  1. Ensure your internet connection is stable.
  2. Ensure that third-party cookies are enabled. 
  3. MyPass portal is not compatible with Internet Explorer 11 (IE11). You will need to use a modern browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Opera.
  4. Clear your cache and cookies (press CTRL+F5 on Windows or CMD+R on a Mac).
  5. Change to a different web browser or try using an incognito browser.
  6. Change to a different device.
  7. Check that your Flash player is up to date (more information:
  8. Ensure these sites are allowed in your network:,, (contact your organisation's IT team for assistance).
  9. If the eLearning modules are not compatible with your mobile phones, toggle on the Desktop site view for Androids and click on the Request Desktop Site for iOs.

    Androids iOS


If you're experiencing a black screen in Google Chrome, try these steps:

  1. In Google Chrome, go to Settings.
  2. Show Advanced settings.
  3. In Privacy and Security, click Content Settings.
  4. Click Flash and turn on Ask first (recommended).

If your course still won't load, please contact the MyPass Global support at