Resetting a Password

Before you start, note that the MyPass portal is not compatible with Internet Explorer 11 (IE11). Please use a modern browser such as Google Chrome, Mozilla Firefox, Microsoft Edge or Opera.

Interactive Tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **


1. Visit the MyPass website at and click SIGN IN to get started.

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2. Navigate to the Industry Portal option and click Sign In.

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3. You will be redirected to

Input your company domain name in the field Domain Name.
Can't remember your domain name? Click the Click here option.

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4. Click Proceed to continue.

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5. Click Forgotten password? option.

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6. Enter your email address and click Next.

This email address has to be successfully registered as administrator user in the portal. If unsure, contact to confirm.

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7. A confirmation code will be sent to your email address. Click Ok.

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8. Get the confirmation code in your email without closing the forget password page. Input the correct Confirmation Code from your email in the field provided.

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9. Enter a new password in the Password field, ensuring it has a minimum of eight characters, contains at least one uppercase letter and one numeral.

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10. Click Set Password.

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11. That's it. You've now reset your password!

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